Refund Policy

Overview

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy.

Eligibility for Refunds

  • The item must be returned in its original condition, unused, and in the original packaging.
  • The item must be returned within 30 days of the original purchase date.
  • Certain items may be excluded from the return policy, such as personalized or sale items.

Initiating a Return

  1. Contact us within 30 days of receiving your order to request a return authorization.
  2. Ship the item back to us using a trackable shipping method at your own expense.
  3. Once we receive and inspect the returned item, we will process your refund within 7 business days.

Refund Methods

Refunds will be issued in the original form of payment. For example, if you paid by credit card, the refund will be credited to the same card.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.

Contact Us

If you have any questions about our refund policy, please contact us at:

Send a Sloth

Mango Drum Ltd. 86-90 Paul Street, London, England, EC2A 4NE

Email: info@sloths.co.uk

or
Email: amazon@sloths.co.uk

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Contact Us

info@sloths.co.uk

Amazon enquiries: amazon@sloths.co.uk

Send a Sloth, Mango Drum Ltd, 86-90 Paul Street, London, England, EC2A 4NE

Company Number 14624794

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